Routine vs exception
Being a business owner can sometimes seem like a thankless task. You’ve got a to do list that never seems to go down – in fact, for every task you complete, you seem to gain another two in its place. You have to be an expert across multiple different disciplines – from HR to marketing, finance to sales. And no [...]
Win a tasty business consultation with Agenda
Business life is tough, and we’re all glad of some support and guidance when it’s available – especially when it’s free!
Today’s challenging marketplaces mean it’s more important than ever to keep your business on track. In the whirlwind of decision-making, networking and simply getting the job done, it can be difficult to know where to turn for advice.
That’s why Agenda’s [...]
Office management for small businesses
Running a small business is fraught with challenges, but the day-to-day processes of simply being in an office space play second fiddle to the main tasks of earning money, don’t they? Actually, no, and in this post I’d like to explore why office management for small businesses makes a huge difference to your chances of success.
Working in an office of [...]
Ways to make a business more efficient
The search for ways to make a business more efficient has been baffling business owners, panicking employees and helping authors write countless how-to guides, for years. Now, it’s time to clear away all the extraneous fluff (that’s tip number one!) and show you how it’s done.
Firstly, remain focused. This is one of the best ways to make a business more [...]
Why a business plan is important
We live in an age of entrepreneurship. The abundance of business resources and new opportunities out there means that everywhere you turn, it seems like everyone and his auntie is launching The Next Big Thing. But just having an idea isn’t enough, so it’s time to explore why a business plan is important.
The process of developing a business plan is [...]
Improve your business’ personality, a bit at a time
When you’re working to improve your business, your focus is usually on the big things. Big decisions, big contracts, big hopes, big pressures, and often some big leaps of faith. It can be easy to think that these are the only things that matter, but the small things often make a massive difference in the long term.
Of course, the little [...]
The customer is always king – here’s why
The idea that the customer is king has become a cliche. It’s been argued and counter-argued over the ages; the fact is, though, it’s TRUE. Treat your clients like royalty and you could have the keys to the treasure house…
Taking care of your customers means looking at the way you run your business, the service you provide, and the products [...]
Effective recruitment and team retention
For many business owners, the secret of effective recruitment is an elusive one. Skills overlap, personalities clash, and you can spent far too much of your time recruiting, and not enough getting on with the job. But there’s a solution.
Psychometric Analysis is a specialist service offered by Agenda, and can transform the way you look at your team. It’s probably [...]
Customer retention should be a choice – by your customers!
Every business owner wants a loyal customer base, but customer retention isn’t just about selling to the same people repeatedly. Your customers should genuinely want to avail themselves of what you have to offer. And while you might not realise when they’re looking elsewhere, sometimes they might not realise it either.
It’s so important to stay in dialogue with your clients [...]
The Value of a Smile
A winning smile from a forward thinking dentist
Our client, Douglas Lee Dental Associates is featured in Ribble Valley Live magazine thanks to its revolutionary implant procedure which has seen them replace the top and bottom set of a client’s teeth with implants in one day – a first in the UK. The client who prior to this experience had a [...]